Thank you for shopping with PettiChat India.

We are committed to providing high-quality products and customer satisfaction. Please read our Return, Replacement, and Warranty Policy carefully before placing an order.

No Refund Policy

All purchases made through PettiChat India are final.

We do not offer refunds, cancellations, or returns for products that have been delivered successfully.

By placing an order, the customer acknowledges and agrees to this policy.

No Return Policy

We do not accept returns for:

• Change of mind
• Incorrect purchase decisions
• Personal preferences
• Minor cosmetic variations that do not affect product functionality
• Products that have been used, damaged, or modified by the customer

1-Year Limited Replacement Warranty

PettiChat devices are covered by a 1-Year Limited Warranty from the date of delivery.

If your device experiences a manufacturing defect or stops functioning under normal usage conditions during the warranty period, we may provide a replacement unit after inspection and verification.

Warranty Coverage

The warranty covers:

• Manufacturing defects
• Internal hardware failures
• Device malfunction under normal use

Warranty Does Not Cover

The warranty does not cover:

• Physical damage
• Water or liquid damage
• Accidental damage
• Damage caused by misuse, abuse, or improper handling
• Unauthorized repairs or modifications
• Normal wear and tear
• Lost or stolen products

Replacement Process

To request a warranty replacement:

1. Contact our support team.
2. Provide your order number and proof of purchase.
3. Share photos or videos showing the issue.
4. Our team may perform troubleshooting before approving a replacement.
5. If the product is determined to be defective and covered under warranty, a replacement unit will be provided.

Inspection Rights

PettiChat India reserves the right to inspect, test, and verify all warranty claims before approving a replacement.

Claims that do not meet warranty requirements may be declined.

Shipping for Warranty Claims

Customers may be responsible for shipping the defective product to our service center for inspection.

Replacement shipping arrangements will be communicated by our support team upon approval.

Limitation of Liability

PettiChat India shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

Contact Us

For warranty support, please contact:

PettiChat India

Email: pettichatindia@gmail.com

Phone: +91 92747 89989

Website: www.pettichat.in

By purchasing from PettiChat India, you agree to the terms of this Return, Replacement & Warranty Policy.