Thank you for choosing PettiChat India.

This Shipping Policy explains how we process, ship, and deliver your orders across India.

Delivery Coverage

PettiChat India currently delivers to customers across India.

We work with trusted courier and logistics partners to ensure safe and timely delivery of your order.

Order Processing

• Orders are processed within 24 hours of successful payment confirmation.
• Orders placed before our daily processing cut-off may be dispatched on the same business day.
• Orders placed on weekends or public holidays may be processed on the next business day.

Same-Day Dispatch

We strive to dispatch all confirmed orders on the same day whenever possible.

However, dispatch timelines may vary during:

• High order volume periods
• Public holidays
• Special promotions or sales
• Unforeseen logistical delays

Estimated Delivery Time

After dispatch, delivery timelines are generally:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Actual delivery times may vary depending on the destination and courier service availability.

Shipping Charges

• Free Shipping Across India

Any future shipping charges, if applicable, will be clearly displayed during checkout before payment.

Order Tracking

Once your order is dispatched, you will receive tracking details through email, SMS, or WhatsApp (where applicable).

You can use the tracking number to monitor your shipment status.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions
• Transportation disruptions
• Natural disasters
• Government restrictions
• Courier partner issues
• Incorrect delivery information provided by the customer

PettiChat India shall not be held responsible for delays caused by factors beyond our reasonable control.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

PettiChat India is not responsible for delivery issues arising from incorrect, incomplete, or inaccurate shipping addresses provided during checkout.

Damaged Packages

If you receive a package that appears damaged during transit:

1. Take photographs of the package immediately.
2. Contact our support team within 48 hours of delivery.
3. Provide your order number and supporting images.

Our team will review the issue and assist accordingly.

Lost Shipments

In the rare event that a shipment is lost during transit, our support team will work with the courier partner to investigate the matter and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us:

PettiChat India

Email: info@pettichat.com

Phone: +91 92747 89989

Website: www.pettichat.in

Thank you for shopping with PettiChat India.